Privacy Policy
1. Information Collection
RoyLux collects necessary customer information solely to fulfill orders, process delivery logistics, and provide concierge customer support. Information collected includes customer full name, contact mobile number, delivery address in Bangladesh, and optional email for digital invoice delivery.
2. Delivery Logistics Sharing
Your shipping destination details are shared strictly with certified courier logistics partners (such as Steadfast, Pathao, or RedX) solely for the fulfillment of your package.
3. Payment Security
Payment transactions made via mobile financial services (bKash, Nagad) or cards are encrypted using industry-standard protocols. RoyLux never stores private PINs or bank credentials.
4. Contact & Inquiries
For any inquiries regarding your private data or order history, reach our concierge at concierge@roylux.com.